Store Policy

At chunkyknitco, we want to give our customers the most enjoyable shopping experience, one that will keep you coming back to us time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Shipping 

Shipping costs are included in prices

orders are usually dispatched next day via collect plus/yodel. Delivery times are normally 2 -3 days. 

once dispatched I will email you the tracking details.

If you are not going to be in and would like the parcel left in safe place please me know(and what the safe place is!) if you would rather collect from a collect plus shop, please let me know and I can arrange this.

Return policy

Buy with confidence.

If you are not happy with your order, please contact me within 14 days of receiving it and I will be happy to find a solution.

please return item in new condition within 14 days of receipt.

Unfortunately I cannot refund shipping and handling fees, and the customer is responsible for return shipping fees unless the product is faulty.

I  want you to be completely happy with your purchase, and aim to provide qaulity products that you will love and enjoy in your home.